The impact of coronavirus on KSB

Last updated: 1 June

Dear customers, partners and colleagues,

Now that the various measures to control the spread of coronavirus worldwide have taken effect and the peak of infections appears to be over in most countries, we are approaching the progressive easing of restrictions with a sense of hope – while remaining fully aware that a number of restrictions, in particular social distancing and strict hygiene requirements, are here to stay with us for the long term. The most important news first: All of our factories are now operating. This means that even our most affected factories in India, Pakistan and South Africa are gradually starting up operations again.

As previously outlined, our primary goal was to ensure our company’s capacity to operate and to protect our employees, offering flexible working hours and the possibility to work from home. We are now entering the phase which we are internally calling “Master the return”.

“Master the return” encompasses a range of different aspects. Together with our managers, we have drawn up a step-by-step plan for reintroducing employees who have been working from home back to the office, at all times observing social distancing rules. We have also looked at how we can transfer the positive experiences we have had with working together electronically into our future work. In addition, we also describe the measures and rules with which we will structure the way we work together, from “M” for masks to “A” for always keep your distance and “R” for regularly wash your hands, cleaning and disinfection of surfaces.

Having shown that we can react quickly and flexibly in the past, we will likewise adjust to the current situation in the future. With our close-knit network of production facilities worldwide, warehouses, Service locations and state-of-the-art 3D metal printers, we are able to speedily respond to the needs of our customers, in particular when it comes to supplying spare parts.

The situation regarding our suppliers has improved, even though many suppliers are not yet back to their full capacity. Issues remain in connection with transport bottlenecks, particularly as air and sea freight capacities are still partly restricted and delivery services have reached the limits of their capacity. This can therefore still cause delays in the supply chain. Wherever changes or delays in deliveries occur, we inform our customers promptly.

We sincerely hope that the effects of COVID-19 have not been too severe for your businesses and you, our valued customers, partners and colleagues. We are of course always on hand to answer your questions, especially our sales and service team.

On behalf of Management, I would like to thank you wholeheartedly for the trust you have placed in us. Especially in such challenging times, the trust of our customers is immensely valuable.

Take care and look after yourselves.

With our best regards,

Dr Stephan Timmermann
CEO

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