The impact of coronavirus on KSB
Status: 4 November 2020
Dear customers, partners and colleagues,
In recent days and weeks, the number of new Covid-19 infections has increased significantly in many regions of the world. For many countries – particularly in Europe – stricter coronavirus rules are currently in force in order to contain the second wave. As business activities can be largely continued in almost all countries, the impact on our customers and suppliers should be relatively limited.
At KSB, the many measures we have implemented to protect our employees and maintain our business activities since the start of the pandemic show that we have acted and reacted with foresight, prudence and the necessary degree of flexibility. The number of employees in the KSB Group who are currently infected or in quarantine is at a very low level worldwide. Production is only limited in locations where this is required by national restrictions. Thanks to our international production network, close-knit monitoring, sound management and the commitment of our employees, we are able to maintain our ability to deliver pumps, valves and spare parts and provide our customary level of service.
To ensure that this remains the case, strict social distancing and hygiene rules remain in force in our companies and compliance is paramount. This includes a general requirement to wear masks or face coverings in buildings whenever our employees leave their own workplace and also outdoors if the minimum safety distance of 1.5 metres cannot be observed. Visitors and staff of external companies are required to wear a mask or face covering on our premises and in buildings. It goes without saying that we are continually adjusting our measures to the changing circumstances and are integrating the latest findings and methods in order to protect our employees.
Our suppliers are currently experiencing local restrictions. Bottlenecks continue to arise in connection with transport, particularly as air and sea freight capacities are still partly restricted and delivery services have reached the limits of their capacity. Wherever changes or delays in deliveries occur, we inform our customers promptly.
Speed and flexibility will remain critical in the future in order to react to the changing situation. Our experienced interdisciplinary team will continue to quickly adapt to the current circumstances, as and when necessary. Through our global network of production facilities, warehouses and service locations as well as cutting-edge reverse engineering methods such as 3D metal printers, we are able to swiftly react to the needs of our customers, in particular when it comes to supplying spare parts.
We sincerely hope that you, too, have been able to navigate the effects of COVID-19. During times like these, providing mutual support is more important than ever. Should you have any questions, we are there for you whenever you need us.
On behalf of Management, I would like to thank you wholeheartedly for the trust you have placed in us during the pandemic. Especially in such challenging times, the trust of our customers is immensely valuable to us. Rest assured that we will do everything within our power to ensure you can have every confidence in us.
With our best regards,
Dr Stephan Timmermann