The impact of coronavirus on KSB

Last updated: 17 July

Dear customers, partners and colleagues,

When we look at the development of the Covid-19 pandemic, we currently see two very different pictures. While in some parts of the world the number of infections remains at a generally low level, there are numerous countries and regions with high new infection rates. Unfortunately, no one can reliably predict how the situation will develop around the world in the coming months.

We have implemented a multitude of measures to protect our employees worldwide and to maintain production wherever possible. It goes without saying that strict social distancing and hygiene rules are in place in our companies and every effort is made to ensure they are observed. With the launch of “Master the return”, we started a process that protects our employees and puts us back on the path towards normality.

With a few exceptions, our factories are once again operating at the planned level. Due to the local situation, our factories in Pune, India, have been placed under lockdown again. We hope that these restrictions will only be imposed by the authorities for a short time and do not expect any notable impact on our production and ability to deliver.

Our suppliers are not currently experiencing any significant limitations. Issues occasionally arise in connection with transport bottlenecks, particularly as air and sea freight capacities are still partly restricted and delivery services have reached the limits of their capacity. Wherever changes or delays in deliveries occur, we inform our customers automatically and promptly.

Having shown that we can react quickly and flexibly in the past, we will likewise adjust to the current situation in the future. With our close-knit network of production facilities worldwide, warehouses, service locations and state-of-the-art 3D metal printers, we are able to speedily respond to the needs of our customers, in particular when it comes to supplying spare parts.

We sincerely hope that you, too, have been able to navigate the effects of COVID-19. During these turbulent times, providing mutual support is more important than ever. Should you have any questions, we are there for you whenever you need us.

On behalf of Management, I would like to thank you wholeheartedly for the trust you have placed in us during the pandemic. Especially in such challenging times, the trust of our customers is immensely valuable. Rest assured that we will do everything within our power to ensure you can have every confidence in us.

Take care and look after yourselves.

With our best regards,

Dr Stephan Timmermann
CEO

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