Certified quality “Made by KSB”
KSB aims to provide top-quality products and excellent service. The internal certification “Made by KSB” and the company’s focus on the European Foundation for Quality Management ensure that this is possible.
The five main goals of KSB are:
- Maximum customer satisfaction:
Comprehensive, timely fulfilment of customer requirements - Fostering quality awareness:
Continuous training to ensure a high level of qualification of all employees, role model function of management - Prevention (of faults or non-conformity) rather than cure:
Systematic analysis of the root cause of faults or non-conformities in order to initiate preventive measures - Improvement in quality:
Efficiency in all work processes - Involvement of suppliers:
Fair and open partnership in pursuit of common goals
KSB achieves these goals based on the following principles:
- Uniform and secure quality guidelines
- Focus on Business Excellence Model of the European Foundation for Quality Management (EFQM)
- Modern quality management system
Internal certification “Made by KSB”
- Assured quality at all sites based on KSB quality standards
- Short delivery times and global availability of the products through optimised manufacturing processes
- Expert on-site service
- Good price/performance ratio
