Our goal is to identify and rectify any potential pitfalls in the system design, thus avoiding system issues which often show themselves at the pump. It was then a humbling experience when I didn’t take this approach in my personal life as I do every day professionally.
Upon the failure of a hot tub whose jets stopped working, my initial assessment was to conclude a motor failure. My justifications were based upon the age of the equipment and the frequency of use. As a result of this impulsive diagnosis I poured all efforts into sourcing a direct pump replacement. This turned out to be a costly mistake where upon installing the replacement pump I was disappointed to find the problem remained. Confused, I swallowed my pride and called the manufacturer. The call lasted less than 5 minutes and the suggestion was to replace one of the fuses.
Later, as I sat in the hot tub, with all jets running, I reflected on my actions. My focus of attention was based upon the wrong thing: finding a replacement pump, not actually checking to confirm if my diagnosis was the right one. If I had reached out to the experts first I would have saved myself a lot of time, effort and money. Lesson learned: it’s OK to ask for help and guidance. Our proficient KSB team are here to provide the expertise you need to get it right the first time, and they will do so in a manner consistent with our core values of respect, integrity and accountability. We are never further then a quick call or an email away.