Purchasing KSB products online

Can I check the status of my orders with KSB online?

This function is only available to KSB business customers who have a login for MyKSB Business. This will take you to the registration page.

If you should need support or have a question, our support team will be glad to help you. 

Can I view my current KSB offers online?

This function is only available to KSB business customers who have a login for MyKSB Business. This will take you to the registration page. You can also purchase these offers online via the KSB Web-Shop.

If you should need support or have a question, then our support team will be glad to help you. 

Which KSB products can I purchase online?

You will find extensive information about each KSB product under Products and Technical Services on the KSB web site.
KSB’s products are based on type series. Within each type series there are different variants and sizes. A product available for purchase consists of a concrete variant of a product and is identified by a material number. You can purchase these products directly via our Web-Shop online. If you do not see a shopping cart button next to a product, it will have to be configured before you can purchase it.

Our support team will be glad to help you.

Where can I request a quotation for a KSB product?

If you should need support or have a question, our support team will be glad to help you. 

I am unable to call up any spare parts lists for a product.

Authorisation for access to KSB’s spare parts lists is granted to you following review by KSB when you register for MyKSB Business. You may not yet have this access. This will take you straight to the registration page.

Our support team will be glad to help you. 

I would like to receive KSB's invoices digitally. Where can I report this?

Please send us an e-mail to invoices@ksbnl.nl with your full name and address, together with the e-mail address to which the invoice should be sent and a recent KSB invoice number. We will take care of the rest.

I want to return my KSB product. What do I need to do?

Did you receive the wrong product from us, or did you accidentally order the wrong product yourself? Then please contact your KSB contact person. His/her name and contact details can be found on our invoice. If the product is eligible for return, your KSB contact will send you a return form and instructions on how to return it. Prior contact and a properly completed return form are essential for the processing of the return and for any credit.