MyKSB & MyKSB Business

Why should I register myself on the KSB web site?

Register yourself for MyKSB, your personal area on the KSB web site.
MyKSB offers you practical additional functions: for creating and managing watchlists, for example. Also, as a MyKSB user, you will always be kept up to date on all important news and information concerning our products and solutions. MyKSB is an open offering available to all interested users of the KSB web site. With MyKSB Business you can manage all business transactions between you and KSB online, 24 hours a day, 7 days a week. In addition to the basic functions of MyKSB, this includes tracking of quotations and orders, displaying of your individual net prices for KSB products, as well as the possibility of ordering new products and spare parts via our Web-Shop. When you register, we will decide together with you in detail about the type and scope of your access. 

Do you still have questions? Our support team will be glad to help you.
This will take you straight to the registration page.

What is MyKSB and for whom is it suitable?

MyKSB is your personal area on the KSB web site and offers you practical additional functions for using KSB’s web offering. For example, you can save and manage products that you have selected in a watchlist. Also, as a MyKSB user, you will always be kept up to date on all important news and information concerning our products and solutions. Registration for MyKSB is open to all interested visitors to our web site. Further practical tools will gradually be added to MyKSB. 
Do you still have questions? Our support team will be glad to help you.
This will take you straight to the registration page. 

What is MyKSB Business and for whom is it suitable?

MyKSB Business is available exclusively to you as a business customer of KSB. MyKSB Business enables you to manage all of your business transactions with KSB online. In addition to the basic functions of MyKSB, you can call up the quotation and ordering status of your purchase orders. Also, your individual net prices for KSB’s products will be displayed for you online.
With MyKSB Business you can additionally purchase products and spare parts that are available for purchase online directly via the KSB Web-Shop.  We will check your registration for MyKSB Business and will decide together with you about the type and scope of your access.
Please note that access is granted to individual persons only.

Do you still have questions? Our support team will be glad to help you.
This will take you straight to the registration page.

How can I register myself at KSB?

You can register yourself on the KSB web site for two areas: MyKSB and MyKSB Business. Here you can find more information about the scope of these two options. You can also register directly there.
Access to MyKSB is activated immediately following your registration and you can log in. Access to MyKSB Business is a business customer access that we check individually before deciding together with you about the scope of your authorisation. Processing can take up to 72 hours and we apologise for any inconvenience this may cause. However, you can make use of the benefits offered by MyKSB immediately after registration.
Please note that access both to MyKSB and to MyKSB Business is granted to individual persons only and that each employee of a company must apply for his/her own access.

I am a private customer. Does it make sense for me to register myself for MyKSB?

KSB’s web site is the central platform providing information about KSB products to everyone. By registering for MyKSB, you can make use of practical additional functions that help you search more efficiently on the web site for information. In addition, you will always have up-to-date information on all news concerning our products. 

This will take you straight to the registration page. 

If you should need support or have a question, our support team will be glad to help you. 

Our partner finder will quickly show you the service partner located nearest you.

I cannot log in to MyKSB but receive the message "Your access is denied". What can I do?

Your access to MyKSB will be blocked for security reasons if you have been inactive for 90 days. To receive access again, please contact our support team: shopmaster@ksb.com, +49 6233 86-2360

I cannot log in to MyKSB because I have forgotten my password. What can I do?

Have you forgotten your password? Please go to the login page for MyKSB. Click on “Forgotten password?”. You will be sent an e-mail for resetting your password. We will send the e-mail to the e-mail address that you specified when you registered. After the new password has been issued, you can log in directly to MyKSB with your user ID and the new password.

I cannot log in to MyKSB because I have forgotten my login details. What can I do?

Have you forgotten your login details? Please contact our support team: shopmaster@ksb.com, +49 6233 86-2360

How can I cancel my access to MyKSB?

If you would like to cancel your access to MyKSB, please contact our support team.
Please note that we can only cancel access to MyKSB Business after we have spoken to you and possibly also to other contacts within your company.

One of our employees has left our company. How can I have this person’s access to MyKSB or MyKSB Business cancelled?

Only the registered user himself/herself can apply for cancellation of access to MyKSB. Please note that access to MyKSB is open to everyone.
If you would like to cancel one of your employees’ access to MyKSB Business, please contact our support team. We will then examine how to proceed together with you.