Data privacy and protection

Storage of access data

When you access a page on the KSB website or open a file, this access data is stored in a log file on our server.

Each data record for a request consists of the following general information:

  • Original link from which the request originated
  • Name of the file
  • Date and time of the request
  • Volume of data transferred
  • Access status (file transferred, file not found, etc.)
  • Result of the web browser type query
  • IP address of the requester

The stored data is used exclusively by KSB for statistical purposes. Unless you consent otherwise, your personal information is not made available to or shared with third parties, for either commercial or non-commercial purposes.

Use and disclosure of Personal Information

We are committed to protecting your personal information and your privacy. As such, we explain to you here how we collect, use, disclose, transfer and store your personal information. For the purpose of this website, "personal information" is defined as information that can be used alone or in combination to uniquely identify you, including but not limited to, your name and surname, identity number, physical and email addresses, IP address and geographical location.

  • KSB will not disclose your personal information without your consent and an opportunity to indicate that your personal information should not be disclosed. However, there are circumstances where KSB may disclose your personal information and these are listed below. Disclosure of your personal information may be disclosed:In order to comply with legal and regulatory requirements, statutory duty and all applicable laws;
  • to banks and/or other financial institutions in to ascertain your creditworthiness and for fraud prevention purposes and in order to process any payment transactions where necessary
  • to KSB's employees or agents, but only to the extent necessary and in order to provide KSB products to you or for the purposes of KSB informing or sending information to you about products offered by KSB;
  • to attorneys and/or debt collection agencies if you breach any agreements with KSB;
  • to research companies for the purposes of conducting research, only after you have exercised your right to opt-in;

KSB will comply with the direct marketing provisions of the Consumer Protection Act, 68 of 2008 (CPA) and the CPA regulations.

Collection of personal information

Personal information is collected only when users provide this information themselves, for example in the course of registration, when completing forms or when ordering information material and when you consent to doing so. KSB uses this information to respond to enquiries or requests and to provide users with information on the company’s products, services or offerings in general.

You have the right to receive, upon request and free of charge, information about the personal information stored about them or their pseudonym. You are also entitled by law to have your personal information corrected, locked or deleted. Simply communicate your preference accordingly to: KSB

You must ensure that the personal information provided by you is complete, accurate and up to date. If you fail to keep your information up-to-date, this may prevent KSB from providing you with the best possible service.

Please note that KSB may on occasion permit links to other websites belonging to or operated by third parties through the KSB website. KSB cannot be responsible for the privacy policies and practices of such third parties and recommend that you check the privacy policies or statements of each site that you visit or access through the KSB website.


If you sign up to receive our newsletter, the information you provide will be used primarily for this purpose.

You must specify your e-mail address to sign up for the newsletter service. To ensure that the registration process was in fact initiated by the actual owner of an e-mail address, we employ the “double opt-in” process, which allows us to document that the newsletter was ordered and a confirmation e-mail was sent and replied to. This is all the information that is collected. To improve our newsletter services, in particular to avoid multiple orders, we will forward the e-mail address you provide us with to other KSB affiliate companies for comparison purposes. As your information may be  transferred cross border, , we will ensure that our affiliates, to whom we pass your information, agree to treat your information with the same level of protection as we would afford it under the requirements of South African law.. Once received, your e-mail address will only be used for this express purpose. Other third parties will not be involved. You can at any time revoke the consent to save your personal information and the use of it for newsletter distribution. A corresponding link is placed at the bottom of each newsletter. Alternatively, you can send us an e-mail at communicating your desire to cancel your newsletter subscription.

Universal Analytics

Our web site uses the Google Universal Analytics service, a web analysis service offered by Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA - “Google”). To this end, Universal Analytics leverages user IDs to identify the visitor of the website, among other things. The information saved for this user ID in relation to the way in which you use this web site is typically sent to a Google server in the United States, where it is stored. Since IP anonymisation is activated on these web sites, Google will first shorten, or abbreviate your IP address within  South Africa. Only in exceptional, isolated cases will the full IP address be sent to a Google server in the United States and then be shortened. On our behalf, Google will use this information to evaluate and assess how you use the website, create reports on website activities and provide additional services to the web site operator in connection with website and Internet usage (e.g. analysis of cross-device usage behaviour). The IP address sent by your browser as part of Universal Analytics activities will not be merged or correlated with other Google data. If you want to prevent your web site usage data (including your IP address) from being collected and sent to Google as well as prevent this data from being processed by Google, click the following link to download and install the corresponding browser plug-in:

Link: Browser add-on to deactivate Google Analytics (

The Google server has automatic access to client location information. By using and accessing this website, you consent to KSB using the Google Analytics service for the purposes stated above.

As an alternative to the browser plug-in or if you are using a browser app on a mobile device, click the following link to set an opt-out cookie, which will prevent Google Analytics from collecting data on this web site (this cookie only works in this browser and only in conjunction with this domain; if you delete your cookies in this browser, you will need to click the link again):

Deactivate Google Analytics

Note that this web site uses Google Analytics with the extension “_anonymizeIp()”. As such, IP addresses are only processed further in shortened format to prevent any direct correlations with a specific individual from being made.


This web site uses Google Conversion Tracking. If you reached our web site via an advertisement delivered by Google, Google Adwords will place a cookie on your computer. The tracking cookie is set when a user clicks an advertisement delivered by Google. These cookies expire 30 days later and can no longer be used for personal identification purposes. If the user visits specific pages on our web site and the cookie has not yet expired, both KSB and Google can determine that the user clicked the advertisement and was taken to this page. Every Google AdWords customer receives a different cookie. As a result, cookies cannot be tracked via the web sites of AdWords customers. The information acquired using the conversion cookie is used to generate statistics for AdWords customers who have decided in favour of tracking. Customers then learn about the total number of users who clicked their advertisement and were taken to a page with a tracking tag. They do not receive any information that would allow them to uniquely identify users, however. If you do not want to be involved in tracking, you can choose to not have a cookie set either by deactivating the automatic cookie-setting function of your browser or configuring your browser to block all cookies from the “” domain. Please note that you may not delete opt-out cookies if you do not want analytical data to be logged. After you have deleted all cookies in your browser, you must reset the respective opt-out cookie.

Social media plug-ins

Our web site uses plug-ins from the following social networks:

Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"); the plug-ins can be identified by the use of one of the Facebook logos. A list is available online at

Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103 ("Twitter"); the plug-ins can be identified by the use of one of the Twitter logos. A list is available online at

Google (Google+), Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; (“Google+”); the plug-ins can be identified by the use of one of the Google+ logos. A list is available online at

Plug-ins are ready-made extensions for web sites that are created by the operators of social networks and made available to third parties to be used. They allow a connection or link to be made between another Internet page and the respective network. What all social network plug-ins have in common is the fact that they are not overseen or managed by KSB despite being integrated in third-party web content. This is why we inform users of our web site about the way in which these plug-ins work so that they can decide themselves whether or not to use them.

We use the “double-click method” for social media plug-ins to maximise data protection for users of our web site. When the web site is called, the buttons are deactivated and do not immediately start sending information to social network operators. Only when the button is temporarily or permanently activated (first click) does the user express consent to this effect, at which point information is sent accordingly. The second click communicates the user’s trust in the networks we facilitate. This method makes it possible for users of our web site to decide on whether they agree with sending usage data to social network operators.

When users visit our web site with plug-ins permanently activated in accordance with the double-click method, the browser establishes a direct connection with the server of the social network and user-specific data is sent to the aforementioned social network providers.. In the case of Facebook, this typically involves information specifying that the user has visited our web site and includes the IP address of the end device or terminal used along with the date and time, browser and operating system. This also occurs when the user does not click the “Like” button. Twitter, on the other hand, not only collects information stating that the web site was visited, but also the IP address. Social network operators have not disclosed any further details on additional data they may collect in this context. As long as the user is logged on to the respective social network when visiting our web site, the network can assign or correlate this visit with the matching user account. If the user clicks a plug-in or uses other social network functions (e.g. the comment function), this information is also sent to and saved on the servers maintained by the social network. Should the user want to prevent this additional information from being sent, he or she must log off of the social network prior to loading our web site.

We are not made aware of or receive any further details regarding the type and scope of the data sent. Refer to the data privacy and protection information of the social networks for specifics on the purpose and scope of the data collection activities pursued by the respective provider, further processing and use of the data by this provider and user rights and setting options for protecting user privacy.


KSB uses appropriate state-of-the-art technical security policies and procedures to protect the data and information provided from unintentional or intentional manipulation, loss, damage or unauthorised access. When personal information is collected and processed, the information is encrypted for data transmission.

Whilst KSB has taken reasonable steps to keep your personal information secure, KSB cannot guarantee the absolute security of your personal information. Electronic and Internet communications are insecure unless they have been encrypted and/or appropriate security safeguards implemented. As such, KSB cannot be held responsible or liable in any way whatsoever, for the interception or loss of personal information beyond KSB's control.

Cybercrimes - Phishing and spoofing

While KSB takes reasonable security measures, we cannot provide any warranty that our website or any files or downloads available on this website are free of viruses, which have the ability to corrupt or damage your computer or information technology system.

Apart from an email verifying your request to subscribe to the newsletter, KSB will never send you an unsolicited email requesting personal information. We therefore recommend that you do not respond to these e-mails and that you do not click on any link(s) provided in such a mail. Responding to “phishing” places you and your personal information at risk. KSB cannot in any way, be responsible for any consequences resulting from your response to any phishing or spoof email or links designed for this purpose.


KSB may use cookies – a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

If you wish to restrict or block web browser cookies which are set on your computer or mobile device then you can do this through your web browser settings. The Help function within your browser should tell you how. KSB may collect, store and uses this information in order to compile non-personal statistical information about browsing habits and click-patterns.


KSB may at any time in its sole discretion, amend this website statement. If KSB chooses to do so, the revised statement will be posted on this website noting the date of revision, from which date any changes will apply.

Additional Information