Privacy Policy & Disclaimer

Privacy Policy

This privacy policy sets out how KSB Pumps and Valves (Pty) Ltd uses and protects any information that you provide to KSB Pumps and Valves (Pty) Ltd when you use this website. 

KSB Pumps and Valves (Pty) Ltd is committed to protecting your privacy. You may be asked to provide certain personal information when using this website and you can be assured that when doing so it will only be used in accordance with this privacy policy.

KSB Pumps and Valves (Pty) Ltd may change this privacy policy from time to time and you should check this website regularly to ensure that you are aware of such changes. This policy is effective as at 2012-01-01.

Information Collected

Company/Personal information that we may collect, includes:

  • Company name;    
  • Company registration date and registration number;    
  • Name and surname;    
  • Email address;    
  • Telephone numbers;    
  • Date of birth.

Use of the Information Collected

The information that you submit on this website is required to understand your needs and provide you with better service, and for the following particular reasons:

  • Internal record keeping;    
  • To improve our products and services;    
  • To occasionally send promotional emails about new products, special offers or other interesting information using the email address which you have provided. Should you not wish to receive such emails then please email us at and we will remove you from our mailing list.    
  • From time to time we may also use your personal information for market research purposes and will use this information to customize this website according to your interests. Should you not wish to be contacted for this purpose please email and we will remove you from our mailing list.

We will not sell, distribute or lease your personal information to any third parties unless we have your prior written consent or are required to do so by law.


Your information is very important to KSB Pumps and Valves (Pty) Ltd and therefore any information that is collected on this website is stored on a secure server. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to protect and secure your personal information.

A cookie is a small file which asks for permission to be placed on your computer’s hard drive. When you browse the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity. A cookie assists in tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We make use of cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to our customers’ needs. We only make use of this information for statistical analysis purposes and then the data is removed from the system. A cookie does not give us access to your computer or any other information about you.

Links to other Websites

We may provide you with links to other websites and resources on our website. We do not have any control over the website that you have linked to once you leave our website. Therefore, we cannot be responsible for the protection and privacy of your information whilst you are visiting these other sites as they are not governed by this privacy policy.

Access to your Personal Information

You may request details of the personal information that we hold about you. A small fee will be payable. If you require a copy of the information we hold about you please email

If you believe that any information that we hold about you is incomplete or incorrect, please email us as soon as possible to the aforesaid email address. We will promptly correct any information found to be incorrect.

Disclaimers and Exclusions of Liability

You expressly agree that use of this website or the Internet is entirely at your own risk. The site and its contents are provided on an "as is" and "as available" basis and KSB Pumps and Valves (Pty) Ltd makes no representations or warranties of any kind, whether express or implied, including without limitation with respect to the site, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of products and/or delivery arrangements and times.

KSB Pumps and Valves (Pty) Ltd disclaims all representations and warranties, including but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

KSB Pumps and Valves (Pty) Ltd does not warrant that the functions provided by the site will be uninterrupted or error free, or that the site or the server that makes it available are free from viruses or other harmful components. Save as expressly set out herein, KSB Pumps and Valves (Pty) Ltd shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with KSB Pumps and Valves (Pty) Ltd negligent (including grossly negligent) acts or omissions or those of its employees, agents or designees or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable), sustained by you, the recipient of the products or services, or any other person arising from or as a result of any sale concluded in terms of this agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use, possession or consumption of the products or services.

KSB Pumps and Valves (Pty) Ltd, its directors, employers, designees, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the site (including any information contained thereon) or the Internet. You will indemnify KSB Pumps and Valves (Pty) Ltd and keep it fully indemnified from and against any loss or damage suffered or liability incurred, including without limitation in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any agent or representative acting on your behalf in connection with transactions concluded on the site and/or in terms of this agreement and/or in relation to receipt of products or services supplied by KSB Pumps and Valves (Pty) Ltd pursuant to any such order.

Additional Information