“技术精湛 服务至上”KSB服务获客户点赞

"Exquisite Craftsmanship and Best Service": KSB's Service Has Won Customers' Praise!

近日,KSB获得深圳钰湖电力有限公司赠予“技术精湛 服务至上”锦旗。据悉,上海凯士比泵有限公司在深圳钰湖电力有限公司购买及安装4台高压循环水泵HPH 250-401 和 4 台高压给水泵 HGC 4/8 的维修中给予的大力配合。此次维修工作时间紧,任务重,由于该客户公司泵备件准备不足,要在20天的时间里完成8台泵的维修工作,并且要在规定的时间内运回工厂,维修车间的曾总,石主任及诸位工程师承担了巨大的工作压力。在20天的维修工期内,加班加点,在进口备件缺乏的情况下,不仅给出了完整的维修方案,而且多方协调,现场紧急加工备件,并对泵出现的问题做出了改造。维修完成后,没有耽误一分钟,在现场规定的时间内返回工厂,立即派工程师到达现场进行安装指导,在运行期间没有出现任何影响运行的重大问题。
Recently,KSB won a silk banner embroidered "Exquisite Craftsmanship and Best Service" from Shenzhen Yuhu Electric Power Company Limited. It is reported that Shanghai KSB Pump Co., Ltd. had given a great support in the maintenance and repair of 4 HPH 250 – 401 high pressure circulating water pumps and 4 HGC 4/8 high pressure feed pumps bought by and installed in Shenzhen Yuhu Electric Power Company Limited. This maintenance work was faced with the problem of tight schedule and heavy task: to finish the maintenance of the 8 pumps within 20 days and return them to the factory within the stipulated time limit in case of insufficient spare parts in the customer’s stock, thus, the chief engineer Zeng and the technicians of the maintenance shop were under great pressure. Within the 20 days, they worked overtime, and figured out a complete scheme of maintenance in spite of lack of imported spare parts, meanwhile they processed the spare parts on the spot in an urgent way through multilateral coordination, and solved the problems during the maintenance. After completion of the maintenance,they returned the pumps to the customer’s factory within the stipulated time without delay, and dispatched engineers for site installation. And no serious problem that might affect the operation has occurred again during the operation.

负责此项目的KSB各位同仁,为了保证工作质量和效率,不畏艰苦,加班加点,赢得了客户的高度好评和认可。也是KSB各位同仁学习的楷模。
In order to ensure the working quality and efficiency, the KSB’s staff worked hard and overtime, winning a high praise from the customer and setting a good example for all the colleagues of KSB.


 

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